Supporting students in a virtual environment goes by many names. Coaching mentoring or shepherding are all programs that have been instituted to provide the virtual student with that one key person within the virtual program that can offer them support and guidance. I often liken the mentor, as it is called in my program, to a guidance counselor as it is a person that can see a student's whole schedule and has regular contact with the student and the parents to communicate important information about the virtual program and to answer any questions that the student has. The mentor also communicates with the teachers when a student has an issue such as an extended illness that might impact their ability to work in their classes. Without a mentor, a student can get lost or overlooked in a program. Teachers may know a student is struggling in their class but may not realize that they're not working in any classes or may miss key information about that student's personal life....